Privacy Policy

Privacy Policy
Last updated: January 19, 2025

This Privacy Policy describes how Luvianza (the 'Site,' 'we,' 'us,' or 'our') collects, uses, and shares your personal data when you visit our Site, use our services, or make a purchase on luvianza.com (the 'Site') or otherwise communicate with us about the Site (collectively referred to as the 'Services'). For the purpose of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or any other person from whom we collect information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, adjust the 'Last updated' date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect

The type of personal data we collect about you depends on your interactions with our Site and your use of our Services. When we use the term 'personal data,' we mean information that identifies you, relates to you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly From You

Information you provide directly through our Services may include:

  • Contact details, including your name, address, phone number, and email address.
  • Order details, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account details, including your username, password, security questions, and other information used for account security.
  • Customer support information, including the information you share in communications with us, such as when you send a message through the Services.

For some features of the Services, it may be necessary for you to provide us with certain information about yourself. You may choose not to provide this information, but in that case, you may not be able to use or access these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ('Usage Data'). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, network connection information, IP address, and other details about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment details (e.g., bank account, credit card, or debit card information, billing address) to process your payment, fulfill your orders, and deliver the requested products or services, enabling us to perform the agreement we have with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Websites and Links of Third Parties.

How We Use Your Personal Data

Providing Products and Services: We use your personal data to provide you with the Services according to the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functions related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data as outlined in their Privacy Policy.

Marketing and Advertising: We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and showing you ads for products or services. This may include using your personal data to better tailor Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for this data processing activity is our legitimate interest in selling our products under Art. 6 (1) (f) of the GDPR.

Security and Fraud Prevention: We use your personal data to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for securely keeping your account login details. We strongly recommend that you do not share your username, password, and other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for this data processing activity is our legitimate interest in keeping our website secure for you and other customers under Art. 6 (1) (f) of the GDPR.

Communication and Service Improvement: We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you under Art. 6 (1) (f) of the GDPR.

Cookies

Like many other websites, we use Cookies on our Site. Specific information about the Cookies we use in relation to supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including remembering your actions and preferences), conduct analytics, and gain further insights into user interactions with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can configure your browser settings to delete or reject cookies. Please note that deleting or blocking cookies may negatively affect your user experience and cause certain Services, including some features and general functionality, to not work properly or become unavailable. Additionally, blocking Cookies may not fully prevent the way we share information with third parties, such as our advertising partners.

How We Disclose Your Personal Data

In certain circumstances, we may disclose your personal data to third parties for contract performance, legitimate purposes, and other reasons under this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide services and show you ads. Our business and marketing partners will use your data in accordance with their own privacy policies.
  • When you instruct us, request us, or otherwise consent to the disclosure of certain data to third parties, for example, to deliver products to you or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to operate a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal information about users for the purposes outlined above under How We Collect and Use Your Personal Data and How We Disclose Personal Data:

Category Categories of Recipients
Identifying data such as basic contact details and certain order and account information Suppliers and third parties who provide services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers)
Commercial information such as order, shopping, and customer support data Business and marketing partners
Internet or other similar network activity such as usage data Affiliates
Geolocation data such as locations determined by an IP address or other technical measures

We do not use or disclose sensitive personal data without your consent or with the purpose of deriving characteristics about you.

Websites and Links of Third Parties

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or not managed by us, it is important that you read their privacy and security policies and other terms. We make no guarantees and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide on public or semi-public locations, including information shared on third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to their use by us or a third party. The inclusion of such links on our Site does not imply approval of the content of these platforms or their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data about children. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the contact details below to request that this data be removed.

As of the effective date of this Privacy Policy, it is not known to us that we share or 'sell' personal data of individuals under the age of 16 (as defined under applicable law).

Data Security and Retention

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee 'perfect security.' Additionally, data you send to us may not be secure during transmission. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or meet other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights concerning your personal data. These rights are not absolute and may apply only under certain circumstances, and in certain cases, we may refuse your request as permitted by law.

  • Right to Access/Know: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
  • Right to Delete: You may have the right to request that we delete the personal data we hold about you.
  • Right to Correct: You may have the right to request that we correct any inaccurate personal data we hold about you.
  • Right to Data Portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party.
  • Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal data.
  • Withdrawal of Consent: When we rely on your consent to process your personal data, you may have the right to withdraw this consent.
  • Right to Object: You may have the right to object to our decision if we refuse to process your request. You can do so by responding directly to our refusal.

You may manage your communication preferences by unsubscribing from promotional emails at any time using the unsubscribe option included in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you've placed.

You can exercise any of these rights as indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before providing a substantive response to your request. Under applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request, we require the authorized agent to provide proof of this authorization and may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about how we process your personal data, you may contact us using the contact details below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision, depending on where you live, by contacting us through the contact details below or by submitting your complaint to your local data protection authority. For the EEA, a list of responsible supervisory authorities for data protection can be found here.

International Users

Please be aware that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data may also be processed by staff and external service providers and partners in these countries.

When we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, where applicable, unless the data is transferred to a country deemed to offer an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you, please contact us at info@luvianza.com or contact us at:

TREVIONIX LIMITED
CRN: 77731971
ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET,
Kwun Tong, Hong Kong.

Under applicable data protection law and unless explicitly stated otherwise, we are the data controller for your personal data.