Refund Policy

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, THERE ARE COSTS ASSOCIATED WITH IT.

Our money-back guarantee applies only if a product is damaged during transit or is delivered incomplete.

Tight clothing, underwear, opened cosmetics/creams/oils cannot be returned for hygiene reasons.

Additionally, customer results may vary. We do not guarantee that the customer will achieve the same results as described on our landing page, as this differs from person to person.

Please use our products only as intended and indicated on the packaging.

If this applies, please email us at info@luvianza.com, and we will assist you in returning the item. If you wish to return your order, the return shipping costs are at your expense. However, you may also choose to keep the product and arrange a partial refund directly with our customer service.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Do not send your package back to the address on the packaging. That is not an effective return address and will result in your package being lost, for which you will be responsible due to the incorrect address. Please contact customer service, and they will provide you with the correct return address.

You must obtain approval from customer service before returning the order.

Unauthorized returns and returns without the required information will not be accepted. Please allow 2-3 business days for a response to your inquiry.