Terms of Service

General Terms and Conditions

Once an order is placed, we take 1 - 3 business days to process it. During weekdays, this typically takes one business day, but if you place an order on Friday evening or over the weekend, it may take a little longer.

  • Once your order is processed, it will be shipped, and delivery takes on average 8 - 12 business days. We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or further concerns, please feel free to contact our customer service team. Below we explain how your order is processed and delivered.

Placing an Order

The ordering process at Luvianza is as simple as possible. First, you need to go to the product page and add the desired product to your shopping cart. To do this, click the black button "Add to Cart". It’s important to verify that you’ve selected the correct variants. If everything is in order, click on the "Proceed to Checkout" box. On the information page, you will need to enter the correct address details. Please make sure all information is correct. When the information is correctly filled in, you can click on the "Proceed to Shipping" button. On the "Shipping" page, you will have the opportunity to check the address details you entered. It will also state that all shipping is completely free. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" box. On the payment options page, you have several payment methods to choose from. At hellostella.com, all payment options are SSL encrypted, meaning you can always rely on a secure payment environment.

  • Klarna (deferred payment)
  • Credit card (AMEX, Mastercard, Maestro, Visa)
  • PayPal account
  • EPS
  • Direct Once you’ve selected the appropriate payment method, click the "Complete Order" box, and you’ll be redirected to the selected payment method. Follow the instructions on that page to complete your order. In the unlikely event that you encounter issues with your order, you can always contact us.

Shipping Costs

We cover the shipping costs for every order. All our products are delivered 100% free of charge to your home. There is no minimum order quantity required.

Shipping Your Order

Did you find the perfect look or accessory on our website? You’ll want to enjoy it as soon as possible! That’s why we make sure to process and ship your order as quickly as possible. To ensure that we can offer fair prices for our products, we’ve chosen to collect packages in large quantities and ship them all at once once we’ve reached our minimum quantity. We appreciate your understanding and willingness to help us create a better and healthier world. Note: Like many other online stores, we are very busy, and there might be delays. Please keep this in mind when placing your order. We will do our best to ship your order as quickly as possible. To ensure that your order ships today, please contact us by email. Our service team will be happy to assist you in finding the right solution.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@luvianza.com

Our contact information is posted below:

TREVIONIX LIMITED
CRN: 77731971
Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong Hong Kong